FLASH MOVIE - TROUBLESHOOTING

Movie Doesn't Finish Loading or Stops Part Way Through

If internet traffic is heavy, the movie may be interrupted while loading or playing or both. Sometimes the movie will resume, however if traffic is severe or the connection is lost, it will not. Remember you can also download the movie and run it from your computer rather than from the web server.

If you retry and the movie always stops at the same place, it means your browser cache will have to be cleared. Don't worry if you don't know what that means! Here's what you do if you have Internet Explorer 5 or Netscape 4:

Internet Explorer

From the Tools menu, select "Internet Options". Under the "General" tab you will see a section that says "Temporary Internet Files". Press the "Delete Files" button and then confirm the delete. (You do not have to delete the offline files).

Netscape

From the Edit menu select "Preferences". Under "Category" click on the '+' symbol next to "Advanced", then click on "Cache". Press the "Clear Memory Cache" and then "Clear Disk Cache" buttons on the right side.

Buttons at End of Movie Don't Work

If you have this problem, you either don't have Javascript enabled on your browser, or you may be using an old browser version, or unsupported browser. If you know this is not the case, please email us with details of what browser you are using, including the version number, and what operating system and version is on your computer.

Can't hear any sound.

Make sure your computer sound card is functioning properly and the volume is turned up to a comfortable listening level. Windows users should be able to double click on the speaker icon in the system tray (lower right portion of the screen) to adjust sound volume.

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