SLIDE SHOWS - TROUBLESHOOTING

If you experience one or more of the following quality problems:

Slides or sound stops part way through
Gets stuck on one slide (slides should change approx every 15 seconds)
Sound becomes distorted
Parts of some pictures seem to be missing
Lyrics and sound are not synchronized

Internet traffic may be too heavy, or if you are using a modem, too many people may be accessing your Internet Service Provider. Either try again when traffic is lighter, or download the slide show and run it from your computer.

Generally speaking, we recommend you download if you experience quality problems - you can be assured of good quality that way and you can then play the slide show any time you want, without being connected to the internet.

Slide Color is distorted

Your computer may be set to display too few colors. Click Here for instructions on how to fix this.

A new window opens but nothing happens. Slide show never starts.

First either look at the bottom of that window (the window should be black), or if you have a scroll bar, scroll to the bottom. You should see a green status bar. If it is telling you it is buffering but nothing ever happens, it means your connection to the internet is too slow - it can't keep up. Download the slideshow instead.

If there is no status bar or you see a broken symbol, RealPlayer is either not installed or may not be functioning correctly on your computer. We suggest you reinstall RealPlayer. If it is already installed, it is best to first uninstall it, and then reinstall it. Click Here for installation instructions.

Can't hear any sound.

Make sure your computer sound card is functioning properly and the volume is turned up to a comfortable listening level. Windows users should be able to double click on the speaker icon in the system tray (lower right portion of the screen) to adjust sound volume.

Return to Slide Show Page